Haven Privacy Policy

Last Updated: August 18, 2026

Haven values your privacy. This Privacy Policy explains how Haven Sourdough ("Haven," "we," "us," or "our") collects, uses, shares, and protects information when you visit our website, purchase our products, communicate with us, subscribe to marketing, participate in promotions, or otherwise interact with Haven.

1. Information We Collect

Depending on how you interact with Haven, we may collect the following categories of information:

Contact Information

Including your name, email address, telephone number, shipping address, billing address, and other information you provide to us.

Order & Transaction Information

Including products purchased, order history, transaction amount, shipping or pickup selections, discounts used, returns, refunds, and other purchase-related information.

Payment Information

Payments may be processed through third-party payment processors.

Depending on the payment method and provider, Haven may receive limited payment-related information such as payment status, billing information, transaction identifiers, payment method type, and limited card information.

Full payment card information may be collected and processed directly by our payment processor rather than stored by Haven.

Account Information

If customer accounts are available, we may collect account credentials, preferences, saved addresses, order history, and other account-related information.

Communications

We may collect information you provide when you contact us, submit a form, request customer support, leave a review, participate in a survey or promotion, or otherwise communicate with Haven.

Marketing Information

If you subscribe to our email or SMS communications, we may collect your email address, telephone number, communication preferences, and information about your interactions with our marketing messages.

Device & Website Information

When you use our website, certain information may be collected automatically, including IP address, browser type, device information, pages viewed, referring pages, approximate location derived from IP address, website interactions, and similar technical information.

Cookies & Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate our website, remember preferences, understand website usage, measure marketing effectiveness, improve customer experience, and, where applicable, provide relevant advertising.

2. How We Use Information

We may use information we collect to:

Process payments and fulfill orders;

Deliver or coordinate pickup of products;

Communicate about orders;

Provide customer service;

Manage customer accounts;

Process refunds or replacements;

Detect and prevent fraud or misuse;

Maintain and improve our website and products;

Understand how customers interact with Haven;

Send marketing communications when permitted;

Measure and improve marketing campaigns;

Personalize customer experiences;

Maintain the security of our website and systems;

Maintain business and transaction records;

Comply with legal and regulatory obligations; and

Protect Haven, our customers, and others.

3. How We Share Information

We may share information with third parties when reasonably necessary to operate Haven, including:

Ecommerce and website providers;

Payment processors;

Shipping and delivery providers;

Local pickup or fulfillment partners where necessary to fulfill your order;

Email and SMS providers;

Analytics providers;

Advertising and marketing platforms;

Customer support providers;

Fraud prevention and security providers;

Professional advisors; and

Government authorities or other parties when required by law.

These providers may receive information necessary to perform services on our behalf.

Haven does not sell personal information for money unless expressly disclosed otherwise.

If our use of advertising or analytics technologies constitutes "selling," "sharing," or targeted advertising under an applicable privacy law, we will provide any notices and choices required by that law.

4. Payment Security

Haven uses third-party payment service providers to facilitate transactions on Shopify and other platforms.

Payment information submitted during checkout may be transmitted directly to the applicable payment processor. Haven may not receive or store your complete payment card number.

We take reasonable measures designed to protect personal information under our control, but no website, electronic transmission, or storage system can be guaranteed to be completely secure.

5. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Access to customer information is limited where reasonably appropriate to individuals and service providers who need the information for legitimate business purposes.

6. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and tax records, resolving disputes, preventing fraud, enforcing agreements, and satisfying legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

7. Cookies & Analytics

Our website may use cookies and similar technologies to provide essential website functionality, understand website traffic and performance, remember preferences, and support marketing or advertising.

Depending on the technologies used and applicable law, you may be able to manage certain cookie preferences through our website or your browser settings.

Disabling certain cookies may affect website functionality.

8. Email Marketing

If you subscribe to Haven's marketing emails, we may use your information to send product launches, promotions, events, recipes, company updates, and other marketing communications.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails.

Transactional communications relating to an order may still be sent when necessary.

9. SMS/Text Messaging

If Haven offers SMS marketing, we will collect and use telephone numbers and related information according to the consent provided when you subscribe.

You may opt out of marketing text messages by following the opt-out instructions included in those messages.

Additional SMS Terms may apply.

10. Third-Party Websites & Services

Our website may contain links to or integrations with third-party websites and services.

Haven is not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before providing information to them.

11. Your Privacy Choices & Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include the ability to:

Request access to certain personal information;

Request correction of inaccurate information;

Request deletion of certain information;

Obtain a copy of certain information;

Opt out of certain uses of personal information;

Withdraw consent where processing is based on consent; and

Appeal certain decisions concerning a privacy request where applicable.

These rights are subject to applicable legal exceptions and may not apply in every circumstance.

To submit a privacy request, contact us at hello@havensourdough.com

We may need to verify your identity before completing certain requests.

12. Children's Privacy

Haven's website and online store are intended for a general audience and are not directed to children under 13.

We do not knowingly collect personal information online from children under 13 without legally required parental consent.

If you believe a child has provided personal information to us improperly, please contact us so that we can address the situation.

13. Business Transfers

If Haven is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically as our business, technology, and legal obligations change.

When we update the policy, we will revise the "Last Updated" date at the top of this page.

15. Contact Us

If you have questions about this Privacy Policy or how Haven handles personal information, contact:

Haven Sourdough
Email: hello@havensourdough.com